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Return Policy

The Denny Photo Novelty Promise

We promise 100% satisfaction

If you don't love it we'll take it back

We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement within 30 days of receipt.

Safety First Shopping

Your information is secure while shopping on Our SSL secured servers are tested daily to ensure your data will arrive privately and unaltered.

Ultra fast shipping!

We produce and ship fast, really fast. In fact, producing your products in 24 hours has always been our practice... we hate waiting, too!
(Exceptions: Please note that Dark Apparel, Photo Sculptures, Framed Prints, photo prints and photo enlargements take slightly longer than 24 hours to ship)

Achieve Total Happiness

Your satisfaction is our top priority. If you're not absolutely satisfied with your purchase, you can return it for a full exchange or credit within 30 days of receipt (regardless of customization)*
* Some Denny Photo Novelty products are subject to special return restrictions. See below for details.

Returning Damaged / Defective Items

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Denny Photo Novelty for inspection before a determination can be made as to the state of the product.

How to request an RMA (Return Merchandise Authorization)

Contact Customer Support through the online "Contact Us" form to request Return Merchandise Authorization (RMA) number. You must make this request within 30 days of receiving the shipment.

  • Be sure to specify the reason for the return request in the body of your "Question," and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color).
  • Select "Online Purchase and Customer Service" as the topic for your contact.
  • Once the topic is selected, you will be asked to define the product that you are requesting authorization for.
  • If needed we may give you instruction to provide digital images of damaged or defective products.

What the Return Process Usually Entails

  1. Our customer service rep will email you a form. Print and fill out Denny Photo Novelty Return form.
  2. Include the paperwork in your returning package along with your returning items.
  3. Write the RMA number conspicuously on the outside of the package to ensure proper routing upon receipt.
  4. Ship the package to:
    Returns Department
    3014 Anton St.
    Mobile, AL 36612

You will be notified when your return is received at our facilities with an indication as to what will follow.

  • If you have requested an account credit, be advised that returning funds usually take 48 hours to Customer service will instruct you the process you may used to make a purchase on using your credit.
  • If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
    • Returning dark apparel items may only be swapped for a different dark apparel style of equal or lesser value.
    • Returning light apparel items may only be swapped for a different light apparel style of equal or lesser value.
    • Returning non-apparel items may only be swapped for a similar non-apparel item of equal or lesser value.

If you need to contact Denny Photo Novelty Customer Support, please submit a questionor email us at: Click HERE to reveal this e-mail address.